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In the digital age every business both large and small needs to rely on a knowledgeable and experienced information technology support company to provide support for their computer system while maintaining security. Just like any other key support role within your company, it’s important to make sure that you are working with a reputable and capable computer support specialist before allowing them to work on your internal software system.  When you hire someone for this role, you are trusting them to not only keep your business operating successfully but allowing them to gain access to confidential customer and business-related information.

So how do you find the best computer support specialists in Nashville? Even if you aren’t well versed in the world of technology, there are a few key questions you should consider as when interviewing a computer support specialist. Keep reading to check out some of our top questions to use when talking potential information technology specialists.

7 Interview Questions You Should Ask Your Computer Support Specialist

1. What Made You Get Into the Tech Support Business?

This is a great question that will help you get a better overall understanding of the applicant’s motivations. Look for someone who admits a passion for technical support as well as someone that understands the more prominent role that a tech support specialist can play within your company. If your interviewee seems honest and sincere in their answer, you’re at a good starting point.

2. What is Unique About Your Company?

While every computer support specialist in Nashville should have a passion for the tech industry, they may not all have the same work ethic or set of values. This question is ideal for helping you understand the company’s mission, how they work with their clients and how they may fit in with your company values and mission.

3. What Are Your Qualifications?

With this question, you can learn more about the support specialists education, work experience and any other skills or qualifications they may have in greater detail. Pay close attention to how they may stand out from other people you have interviewed. They should be able to explain how they can be an asset to your company and what makes them an excellent fit for ongoing work with your team as well.

4. How Do You Approach the Troubleshooting Process?

The goal for technical support specialists is to provide advice and help for their customers about a variety of different products. A good candidate for the job should be able to go through the primary troubleshooting process with you and put an emphasis on customer needs. Some key terms and words that you may want to look out for include:

  • Gathering facts
  • Diagnosis
  • Verifying the issue
  • Common quick fixes
  • Troubleshooting process

5. How Do You Work to Go Above and Beyond for Your Clients?

It’s no secret that many situations will require more than just a band-aid or quick fix when it comes to technology. So it’s a good idea to ask about times when your technician has gone above and beyond to help their customers. A good computer support specialist should be able to assess problems from many different angles and in some cases, develop a new fix or solution under pressure.

6. Do You Believe Customer Service or Technical Knowledge is More Important?

While it may sound like a profession that is relatively black and white, being a good information technology specialist means that you need to find the right balance between technical and people skills. While it is vital to use reasoning and logic in IT management, being able to work well with a variety of different people is a must as well. This is especially true when you consider that most of the customers a tech support specialist interacts with are unfamiliar with everything that someone in their role does.

7. What Features Are Included in Your IT Management Offering?

While most IT companies can offer you necessary support and advice for managing your business network, not all computer support companies are created equal. A reputable company should offer their customers access to a 24/7 help desk, cybersecurity implementation and monitoring, both remote and on-site support and more.

Discover the Difference with SunriverIT

Whether you’re preparing to interview a new candidate or it’s time to review your current IT team, these straightforward questions can be a great help. Is your company searching for a new IT company in Nashville? Make sure you contact the team at SunriverIT first. Call (615) 646-2121 or contact our computer support specialists in Nashville today to schedule an initial consultation.